Customer Service Administrator

Gap Plastics Knowsley has an opportunity to increase its administration team.

Working in the production office we are looking for a customer service focused individual who can take on the responsibility for customers orders and general enquiries coming into the manufacturing site.

Main responsibilities:
• Handling all incoming calls in a professional manner.
• Customer service.
• Process Orders received over the in-house portal.
• Take ownership of all customer enquiries.
• Build up good customer relations wherever possible.
• Ensuring you work to towards achieving company KPI’s.
• Working to internal deadlines and cut-offs.
• Ensuring that customers are kept informed of the progress of their order or issues.
• Communicating with customers and colleagues via e-mail and telephone.
• Keeping up to date records of customer issues and resolutions.

This is a fantastic opportunity to join and established business and a great team! If you are interested, then don’t hesitate to apply.

Job Types: Full-time, Permanent

Pay: £13.55 per hour

Expected hours: 40 per week

Benefits:
• Additional leave.

• Company events.

• Company pension.

• Employee discount.

• Free parking.

• Health & wellbeing programme.

• On-site parking.

• Referral programme.

• Store discount.

Schedule:
• Day shift.

• Monday to Friday.

Experience:
• Data entry: 1 year (required).

• Customer service: 1 year (required).

• Manufacturing: 1 year (preferred).

Work Location: In person

Reference ID: Administration Knowsley